Terms of Service — CanineConnect

      Plain English summary: Use the platform honestly, don't do anything harmful or illegal, pay the 7% platform fee on bookings, and respect other users. Violations can result in account termination.
    

1. Acceptance of Terms

By creating an account or using CanineConnect (the "Platform"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms apply to all users, including dog owners ("Owners") and dog trainers ("Trainers").

2. Eligibility

You must be at least 18 years old to create an account.
You must provide accurate, truthful information during registration.
You must be legally permitted to enter into these Terms under applicable law.
Accounts are personal — you may not create accounts on behalf of others without their knowledge.

3. Account Creation & Security

When you register, you choose an account type (Owner or Trainer). You are responsible for:

Keeping your account credentials secure
All activity that occurs under your account
Notifying us immediately of unauthorized account access at support@canineconnect.polsia.app

We reserve the right to suspend accounts that show signs of unauthorized access or suspicious activity.

4. Platform Description

CanineConnect is a marketplace that connects dog owners with professional dog trainers. We provide:

Trainer discovery and profiles
Session booking and scheduling
Secure payment processing
In-app messaging between Owners and Trainers
AI-assisted dog training guidance (Greta)
Training knowledge library
Secure video training submissions and feedback (hosted via YouTube API, Unlisted)

CanineConnect is a technology platform, not a dog training service. We do not employ Trainers and are not responsible for the quality of training services delivered.

5. Trainer-Specific Terms

5.1 Trainer Eligibility

Trainers are independent contractors, not employees of CanineConnect. By listing services on the Platform, Trainers represent that they:

Have the skills and qualifications represented in their profile
Hold any required licenses or certifications for their jurisdiction
Carry appropriate liability insurance for their training activities
Will deliver services as described in their service tiers

5.2 Content Ownership

Trainers retain ownership of content they create and upload (profile descriptions, photos, videos). By uploading content to the Platform, Trainers grant CanineConnect a non-exclusive, royalty-free license to display that content on the Platform and in marketing materials that promote the Platform.

Training videos uploaded through the Platform are hosted via the YouTube API and are stored as Unlisted — not searchable by the public and only accessible to you and your designated client(s). You retain 100% ownership of your video content and may request deletion at any time.

5.3 Video Data Handling

CanineConnect uses YouTube's API services to host training videos. By uploading training videos to the Platform:

Your videos are stored as Unlisted on YouTube and are not searchable or publicly discoverable
Access is restricted to you and the users you are matched with through the Platform
You retain full ownership of your video content
You may delete your videos from the Platform at any time; deletion requests are processed within 30 days
Your use of video features is also subject to YouTube's Terms of Service and Google's Privacy Policy

        Secure Training Environment: CanineConnect utilizes world-class video infrastructure to provide high-definition feedback with zero lag. All uploads are automatically set to "Unlisted" privacy mode. Your training journey is private, secure, and shared only with the professionals you choose.
      

5.4 Accurate Representation

Trainers may not misrepresent their credentials, experience, or qualifications. False representations are grounds for immediate account termination.

6. Payment Terms

6.1 Platform Fee

CanineConnect charges a 7% platform fee on all bookings processed through the Platform.

Session Price	Platform Fee (7%)	Trainer Receives
$50	$3.50	$46.50
$100	$7.00	$93.00
$200	$14.00	$186.00

The platform fee is automatically deducted from each booking before the trainer receives payment. Stripe processing fees apply separately.

6.2 Payment Processing

Payments are processed by Stripe. By making or receiving payments through the Platform, you agree to Stripe's Terms of Service. CanineConnect does not store full payment card details.

6.3 Refunds

Refund eligibility depends on the cancellation terms set by each Trainer. Owners should review a Trainer's cancellation policy before booking. CanineConnect platform fees are non-refundable once a session has been confirmed.

6.4 Disputes

Payment disputes should first be raised between the Owner and Trainer. If unresolved, contact us at support@canineconnect.polsia.app within 14 days of the disputed transaction. We will review and make a determination in our sole discretion.

7. Acceptable Use

You agree NOT to:

Use the Platform for any unlawful purpose
Harass, threaten, or abuse other users
Post false, misleading, or defamatory content
Attempt to circumvent the Platform's booking system (e.g., by taking bookings off-platform to avoid fees)
Scrape, harvest, or copy Platform data without authorization
Introduce malware, viruses, or disruptive code
Create multiple accounts for fraudulent purposes
Impersonate another person or entity
Use the Platform to promote competing services

See our Acceptable Use Policy for the full list of prohibited behaviors.

8. Content Standards

All content posted on the Platform (profile descriptions, messages, photos, videos) must:

Be accurate and not misleading
Not contain hate speech, explicit material, or graphic violence
Not infringe on third-party intellectual property rights
Be relevant to dog training and the Platform's purpose

We reserve the right to remove content that violates these standards without notice.

9. Intellectual Property

The CanineConnect platform, including its design, code, logos, and AI features, is owned by CanineConnect / Polsia Inc. and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our platform without written permission.

User-generated content (profile descriptions, trainer content) remains the property of the respective user, subject to the license granted in Section 5.2.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

The Platform will be uninterrupted or error-free
Trainers have the credentials they claim
Training outcomes will meet your expectations
AI-generated guidance (Greta) is appropriate for all dogs or situations

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CANINECONNECT SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, or consequential damages
Loss of revenue, data, or profits
Damages arising from Trainer-Owner interactions or training sessions
Injuries to dogs or persons during training sessions
Any amount exceeding the fees you paid to CanineConnect in the 90 days prior to the claim

Some jurisdictions do not allow certain liability limitations, so the above may not fully apply to you.

12. Indemnification

You agree to indemnify and hold harmless CanineConnect and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your interaction with other users.

13. Account Termination

We may suspend or terminate your account if you:

Violate these Terms or our Acceptable Use Policy
Engage in fraudulent activity
Provide false information
Receive multiple legitimate complaints from other users
Remain inactive for more than 24 consecutive months

You may delete your account at any time by contacting support@canineconnect.polsia.app. Account deletion is subject to our data retention policy in the Privacy Policy.

14. Dispute Resolution

Any disputes between you and CanineConnect will first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless prohibited by applicable law.

You waive the right to participate in class action lawsuits against CanineConnect to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms. We will notify you of material changes by email or prominent notice on the Platform at least 14 days before changes take effect. Continued use after the effective date constitutes acceptance.

17. Contact

Legal questions or concerns:

CanineConnect
Email: legal@canineconnect.polsia.app